Complaints and returns




Our legal obligation is to deliver the ordered goods without defects. If, however, the resulting product will have hidden defects or damage during use for reasons beyond the control of you, you can take advantage of the guarantee law, unless the warranty is granted for example. by the manufacturer, importer or seller, warranty conditions are specified in the guarantee document you received together with the goods, and the defect that occurred, is covered by a warranty period has not yet expired.


Notwithstanding the foregoing, if after completing your purchase, you find that the received merchandise is damaged, not working properly, or you encounter other non-compliance of the goods with the contract, and the item you have purchased as a consumer, you have the right to address a complaint. As a general rule, defective product should be returned to the seller, to enable it to examine the merits of the complaint. In case of doubt, please contact us in order to determine the next steps.


In accordance with the Act of May 30, 2014 year "consumer rights" you have the right to cancel the purchase without giving any reason within 14 days from the date of receipt of the shipment.

Exercise of that right is possible, if in the above period you a written statement of withdrawal from the contract. Writing a statement, you can use a formula in a confirmation message sent to the Declaration on the order. To meet the deadline of withdrawal is sufficient to send the Declaration of withdrawal in paper form or via email.

The returned product should return with a receipt , without undue delay, no later than 14 days, to the address of our company available in the "company details & contact". The cost of the return you are on your own. Approximate cost of return you can determine on the basis of our "time and delivery costs", but remember that the store may have a discount on carriers, and therefore the individual cost of return may be higher than the cost of shipping to you.

Remember that the right to withdraw from the contract does not allow free use of the product. In accordance with the regulations, if the product was used in a larger scope than necessary to establish the nature, characteristics and functioning of the things, the seller has the right to charge the buyer pay the minority of its value.

In case of withdrawal from the contract, you will receive a refund of the paid titled purchase amount-product prices, shipping costs and other costs with the exception of the above mentioned costs reimbursement. The money will be returned the same way, where you have made a payment, unless you agree to a different form. This will be done as soon as we have received your returned purchase along with a receipt.

In accordance with the law of the right to return is not entitled to When the subject is:

  • prefabricated, created on order of the consumer,
  • to dose deteriorate or having a short shelf life,
  • for supplied in sealed packaging, which once opened cannot be returned due to health protection or for reasons of hygiene,
  • things, that after delivery, due to their nature, are inseparably combined with other things,
  • sound or visual recordings supplied in sealed packaging, if the packaging has been opened after delivery,
  • journals, periodicals or magazines, with the exception of subscription agreement,
  • digital content, which are not stored on durable media, if performance has begun with the express consent of the consumer.


In the case of objections to the transaction, and the dispute with the seller it is possible to settle the dispute on the Court. The competent authority to dispute settlement for trade are a friendly consumer courts at provincial inspectorates of trade inspection. The referral to this institution requires the consent of both parties.

Sklep internetowy na platformie SKY-SHOP Sklep internetowy
Please wait ...


You are logged in correctly